Refund & Return Policy

Effective Date: 2025-12

Thank you for shopping at https://bmwoemyiyun.com/.
We aim to ensure customer satisfaction while maintaining fair and reasonable policies. Please review the following refund and return guidelines carefully.

1. Order Cancellation

Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined below.

2. Returns Eligibility

We accept returns under the following conditions:

The item is unused, uninstalled, and in its original condition
The item is returned in original packaging, including all accessories and documentation
The return request is submitted within 14 days of delivery

⚠️ Installed, used, or modified parts are not eligible for return, as automotive parts cannot be resold once installed.

3. Non-Returnable Items

The following items are non-refundable and non-returnable:

Installed or used products
Customized or special-order items
Electrical components once installed or powered on
Items damaged due to improper installation or misuse

Please ensure compatibility before purchasing. If you are unsure, we encourage you to contact us prior to placing an order.

4. Return Process

To initiate a return, please contact us at:

📧 Email: yiyunzhang123@gmail.com

Include the following information:

Order number
Product name
Reason for return
Photos (if the item arrived damaged or incorrect)

Once your return request is approved, we will provide return instructions.

5. Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to our error (wrong or defective item).
Shipping fees are non-refundable, except in cases of incorrect or damaged items.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

6. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method
Refunds are typically processed within 5–10 business days
Bank or payment provider processing times may vary

7. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the issue.

We will arrange a replacement or refund after verification.

8. Compatibility Disclaimer

Automotive parts compatibility depends on model, year, and configuration.
We are not responsible for returns due to incorrect orders placed without prior compatibility confirmation.

If you need assistance, please contact us before purchasing.